Shipping policy

1) What are our conditions of delivery?

European Union 3 to 5 days – Worldwide 10 to 15 days after confirmation of order.

Standard shipping mode is: COLISSIMO INTERNATIONAL operated by LA POSTE - the French national post service and its international partners. Shipping cost includes: - Packaging. - Handling. - Transport. Fragile and oversized product will be well prepared and carefully protected.

Your creation is send to our showroom - or directly at your address if you specify it in your order. We can organise a free appointment to help with advising you about your hat care and share with you some fashion tips.

Your parcel is shipped at your own risk. The Girl With A Hat is not responsible in case of loss of your parcel By LA POSTE or its international partners.

For Singapore customers - Free delivery and free standard shipping, if you order above S$ 375 otherwise, the shipping cost is S$ 41.50.
For international customers with custom hat orders, we will confirm the order with the exact amount of shipping cost, considering your location, size and volume of your hat. Otherwise, the shipping cost is reflected in the e-commerce store.

2) How to track and trace your order

We can follow your order at anytime with the tracking number.
Tracking information is automatically sent to your email when your order is sent out.

3) Delivery

We are take particular care during the preparation of your order. Products are sent with stiff cardboard boxes to keep their shape intact during the transport. For beanies and scarfs, it will be delivered in strengthened envelopes.