The Girl With a Hat – FAQ

FAQs – Your Hat Questions, Answered!

We know you’ve got questions, and we’re here with the answers. Whether you’re curious about our handmade process, wondering how to find the perfect hat, or need tips on caring for your new favorite accessory, we’ve got all the info you need.

Find Your Perfect Hat

Need help picking the right style? Want to know if a custom design is possible? We’ve got tips, tricks, and guidance to make sure you find the hat that feels like it was made just for you. Check out our helpful guides or visit us in person for a fitting experience like no other!

How do I know which hat will suit me?

Check out our [How to Choose a Hat Guide] for expert tips or book an appointment at our showroom for a personal fitting experience.

What styles of hats do you offer?

While we love all kinds of hats, we specialize in fascinator hats for special occasions and timeless French berets for everyday chic. Whether you're looking for something elegant or effortlessly stylish, we’ve got the perfect hat for you!

How often do you release new collections?

We release seasonal collections, so keep an eye out for new designs throughout the year! Follow us on social media or join our newsletter for updates.

Can I bring friends to my showroom appointment?

Definitely! Shopping for hats is always more fun with friends. Bring them along, and we’ll help everyone find something fabulous.

How do I choose and order a custom hat?

Ordering a custom hat from us is easy and personalized! Here’s how it works:

01. Explore Our Collection

Browse our designs online or visit our showroom to try on styles in person and make your selection.

02. Get in Touch

Contact us via email contact@thegirlwithahat.com or Whatsapp +65 9152 5934 to start your custom order. We’ll confirm your preferences—size, colors, materials, and expected delivery time.

03. Payment

Pay securely via bank transfer or cash. Once payment is confirmed, we’ll send you an invoice with our bank details.

04. Delivery

Your hat is crafted by our talented French milliners and designers and will be delivered directly to your home or available for pickup at our showroom.

Each order is confirmed on the same day to ensure a smooth process from design to delivery!

Ordering, Shipping, Care & More

From delivery details to caring for your hat and more—everything you need is right here!

What are your delivery terms?

Our standard delivery times are:

  • European Union: 3-5 days
  • Worldwide: 10-15 days after order confirmation

We ship via COLISSIMO INTERNATIONAL, operated by LA POSTE (the French national postal service) and its international partners. Your shipping cost includes:

  • Secure packaging
  • Handling and transportation

For Singapore customers, delivery is free for orders above S$375. For orders below that amount, a shipping fee of S$41.50 applies.
 

For international customers, we will confirm your shipping cost based on your location and the size of your hat when placing a custom order.

 

Please note, The Girl With A Hat is not responsible for any lost parcels during transit with LA POSTE or its partners.

 

For more details, check out our [Shipping Policy].

What care do you take with deliveries?

We take special care in preparing your order to ensure it arrives in perfect condition. Your hat will be packaged in stiff, protective boxes to maintain its shape during transport. For smaller items like beanies and scarves, we use strengthened envelopes for safe delivery.

How is the price calculated?

We care about the planet, too! To reduce our environmental impact, we no longer send paper invoices. Instead, you’ll receive your invoice by email in a PDF file. Less paper, more trees!

What’s your environmental impact policy?

We care about the planet, too! To reduce our environmental impact, we no longer send paper invoices. Instead, you’ll receive your invoice by email in a PDF file. Less paper, more trees!

Do you offer wholesale options?

Yes! We love partnering with boutiques and stores. Learn more about our [wholesale offer here] and how to bring The Girl With A Hat to your shop.

Who is The Girl With A Hat?

Our hats are all made in France by highly skilled designers and milliners who also work for some of the world’s most prestigious fashion houses. Every piece is crafted with care and artistry. [Learn more about our story here].

 

Website Credits

Our website, www.thegirlwithahat.com, is managed by ATYPIC PTE LTD.

  • Registered at 152, Gateway East, Singapore, under the number 201503804K.
  • Owned by Lise Bohrer
  • Hosted by Shopify

Our Promise to You

Our designs are exclusively crafted and meticulously hand-embroidered in India by skilled artisans. Each piece reflects the beauty of traditional craftsmanship, ensuring that you receive a unique and authentic work of art that honors the rich heritage of millinery and embroidery.

Learn More